The organization faced significant challenges with its legacy system, which had become outdated and was no longer meeting evolving business requirements. The primary issue stemmed from multiple iterations of the system over time, executed without a cohesive framework or process mapping, resulting in inefficiencies and operational bottlenecks.

As the business continued to grow, critical gaps emerged that the existing system could not address, further hindering performance and scalability.

The objective was to conduct a comprehensive review of the current system architecture and develop a strategic roadmap. This initiative was essential to enhance operational efficiency and position the organization for sustainable growth within a constrained timeframe.

To address these challenges effectively, we engaged with all key stakeholders to align expectations and prioritize critical tasks. Our strategy centered on building a strong foundation through process mapping and exploring automation opportunities. Key user frustrations, such as system performance issues and redundant data handling, were identified and targeted for resolution.

Our consultative approach focused on:

1. Data Cleansing and Architecture: Ensuring data accuracy and designing a robust system architecture.

2. Integration and Automation: Improving system efficiency through seamless integration and automation.

3. Challenging Historical Assumptions: Revisiting and revising outdated practices and assumptions.

The revised roadmap involved a comprehensive overhaul of the ERP, CRM, and WMS systems. It featured full integration of the back-end systems with automation to minimize data handling, alongside seamless connectivity with two e-commerce platforms. This approach streamlined operations and significantly enhanced overall business performance.

The overhaul of multiple systems within an 18-month period had a profound impact on daily operations, accompanied by a significant change management effort to ensure minimal disruption to business activities.

The team demonstrated remarkable openness to new ideas and embraced the aggressive challenge presented. Over the course of the 18 months, the business successfully procured, designed, and implemented three new systems, along with complete integration, all within budget. The structured data provided actionable insights and eliminated repetitive tasks between the customer service, sales, and operational teams.

Despite encountering various challenges throughout the project, the team remained consistently supportive and engaged, collaborating effectively to overcome obstacles and achieve successful outcomes.